Retail

The Retail industry is one of the fastest growing in the world. Country like India is among the highest in the world in terms of per capita retail store availability. Retail sector in countries like India, Nepal, Sri Lanka are experiencing exponential growth, with retail development taking place not just in major cities and metros, but also in Tier-II and Tier III cities. Healthy economic growth, changing demographic profile, increasing disposable incomes, urbanization, changing consumer tastes and preferences are the other factors driving growth in the organised retail market in these countries.

Global retail giants like Wal-Mart, Tesco, Carrefour SA, Metro AG etc. entering the Asian markets have created huge employment opportunities and career growth.

Career Information

Career development is the ongoing process of managing your life, learning and work. It involves developing the skills and knowledge that enable you to plan and make informed decisions about your education, training and career choices.

Retail CERTIFICATION CAREER PATHWAY
Stream
Certificate II
Certificate III
Certificate IV
Retail
  • Checkout Assistant
  • Customer Service Assistant (Department / Apparel Store)
  • Customer Service Representative
  • Merchandiser
  • Delivery Service Assistant
  • Retail Supervisor
  • Customer Service Supervisor
  • Customer Experience Team Leader
  • Cashier Supervisor
  • Assistant Manager
  • Retail Store Manager
  • Service Manager
JOBS

Graduates of this course are most often employed as:

Retail Sales Workers
Retail Team Leader/ Store Manager
Customer Service Assistant/ Cashier
INDUSTRIES

Graduates of this course are most often employed in:

Retail (Supermarket/ Apparel/ Gadgets)
Accomodation & Food Service
Service (Health/ Finance/ Transport)
Choose Your Course

Chart your Sukalpa Skills Academy course to Retail career success. Our teachers are business and sales experts, and courses are nationally and internationally industry-wide recognized and constantly updated to reflect what the industry needs tomorrow.

Certificate II in Retail (Services)

Enroll Now
OVERVIEW

Certificate II in Retail (Services) will show you how to create memorable experiences for your customers. Through this is an industry-based recognized course, you will learn how to: Engage customers, Communicate in the workplace to support your team, Work effectively in a service environment.

Study Type
Course Start Date
Study Commitment
Duration
Part Time( Evening)
Sep 01, 2020
15 hrs. per week (Theory + Practical)
30 Hours of Class for 10 Weeks and 18 Hours of Store Experience
Course Details

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under the direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores, service departments from various industries, and quick-service restaurants. Individuals with this qualification are able to perform roles such as frontline team members, customer service assistants, and point-of-sale operator.

No occupational licensing, certification, or specific legislative requirements apply to this qualification at the time of publication, especially for Retail Services.

When you study at Sukalpa Skills Academy, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.

The entry requirements for this qualification vary from industry to industry when it comes to Retail Services. The requirement for Industry i.e. Department Stores, Supermarkets are 10+2 Graduate and need to complete LLN (Language, Literacy, and Numeracy) Test successfully. 

To successfully complete this course, you will need to demonstrate and fulfill minimum practical components of the course either in a real work environment or in a simulated store environment.

INFORMATION SESSIONS

There is no information session currently scheduled for this course

 STUDY COMMITMENT

This is a part-time course. You will need to attend approximately 30 hours of class, over 3 days a week, for 10 weeks and 18 hours of real market experience as a practical class session. You may also be required to complete approximately 1.5 hours of additional study every two weeks outside of class hours to complete the competency assessment of each unit.

IS THIS COURSE RIGHT FOR YOU?

This course offering is designed for learners who are job seekers, seeking employment or reskilling in general Retail Services. Learners will be aspiring to work in a variety of retail industry areas, which may include; food or general retailers, automotive industry, supermarkets, and service departments from a variety of industry i.e. Finance, Health, Education, etc.

SERVICES AND STUDY SUPPORT

There are additional learning and study tools available for this course, including:

A free tutorial support service to all Sukalpa Skills Academy learners and further support services include:

  • Sukalpa E-Hub - online access to a real-life tutor/coach
  • Personal Counselling

We offer student services and study support to ensure you can achieve your goals.

This course is currently scheduled on Sunday, Tuesday, and Thursday from 3:00 pm to 6:00 pm for a class session. Real-time Store/Customer-Service based Practical Session will be notified as per the time availability of the majority of the course attendees. This timetable may change and will be confirmed by your teacher.

Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through Sukalpa Skills Academy. For further information about eligibility and explanations of the different payment plans:

Enquire BEFORE YOU ENROL

Enquire about Sukalpa Skills Academy Fees

Enquire about Sukalpa Skills Academy Payment Plans

 SMART AND SKILLED SPONSORSHIP / SCHOLARSHIP FEES

Sometimes this course can be employer-subsidized/scholarship provided, meaning you pay a full course fee to Sukalpa Skills Academy and the Employer will pay back to you the entire/part amount depending upon the Employer’s requirements/limitations. However, you must meet certain eligibility criteria for this to apply.

RPL – RECOGNITION OF PRIOR LEARNING

Recognition is a process of acknowledging previously completed qualifications, skills, knowledge, or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees, and allow you to achieve your qualification faster.

 Enquire about Recognition at Sukalpa Skills Academy RPL (Recognition of Prior Learning)

Recognition of Prior Learning (RPL) involves an assessment of your previous skills, knowledge, and experience and how they may meet the requirements of your qualification. Put simply, it means if you can demonstrate you already have the skills and experience you can complete a whole or partial qualification without needing to attend classes or participate in learning.

Some courses already have a skills recognition pathway and detailed information should be available in your course information. You should receive notification within three weeks of lodging your application for recognition. A qualified staff member will review your application and verify the evidence is relevant, authentic, recent, and sufficient. If your RPL assessment is successful, you may be granted exemption from certain subjects in your course.

Applying for RPL

If you can clearly show that you have already gained the equivalent skills or knowledge, then you may be granted recognition of prior learning for the unit(s) of competency in your Sukalpa Skills Academy course. This includes skills, knowledge, or experience gained through part-time, full-time, or work placement/internships. 

Skills, knowledge, and experience may be assessed as equivalent to your course requirements. You may apply for recognition of prior learning for a single unit/module or groups of units up to 100% of a qualification.

How to apply for RPL

To apply for RPL, you can follow these steps:

1. Determine your eligibility

Lodge your initial inquiry online or via a direct line. Be sure to indicate the course you wish to enroll and indicate your request is about RPL. A Sukalpa Skills Academy member of staff will get back to you and request more information, so they can determine which units of competency you could be eligible to apply for RPL.

2. Get the information ready and apply

Once you have determined if you are eligible to apply for RPL, you must complete the Enrolment Adjustment Form for RPL, attach your evidence. Then submit all to the Sukalpa Skills Academy staff member who had assisted you, who will then guide you through the application and enrolment process.

3. Obtain recognition

You will be notified of the outcome of your RPL. If you are successful you will be sent a current transcript with the recognition you have been granted. If you are not successful in receiving the level of recognition that you applied for, you may wish to enroll as a regular student or cancel your registration.

Evidence requirements for RPL

To receive RPL credit, you will need to provide evidence to the assessor at Sukalpa Skills Academy to demonstrate that you have the skills and knowledge to meet the requirements of your course. Submitted evidence must be current and may include the following items:

  • Portfolio - A portfolio is a collection of assembled evidence that proves that you already have the skills and knowledge in the units or courses for which you are seeking RPL. This should include the following information:
    • Job description
    • Performance management report or annual reviews
    • Minutes of meetings attended or conducted
    • Work examples that may include reports, articles or samples of work
    • Publications
    • Email or memo communication with clients or colleagues
  • Media - Media files, such as images, video, or audio, which demonstrate communication, customer service, or work skills.
  • Certificates or course transcripts - Certificates, Diplomas, Degrees, Statements of Results, Courses completed at work.
  • Letters and references - Letters of validation from your employers, clients, community groups, or people you have worked with.
  • Resume or work history - Documented along with supporting examples and contact details, as some references may require a follow-up phone call.

Your supporting evidence will assist the Sukalpa Skills Academy Assessor to map it to the unit(s) of competency (it is the quality of evidence that counts, not quantity), so please include any academic transcript copies verified by the original provider or original or certified copies of other documentary evidence.

You will also be required to undertake an interview, practical assessment, or challenging tasks to demonstrate that your skills are current.

You will be contacted if further evidence is required and to provide an update on your application. 

Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification. Enroll and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.

Assess your Eligibility

You are eligible to study a course if you meet the entry requirements. Entry requirements are the minimum qualifications, knowledge, skills, experience, and attributes you need to successfully complete the course. Not all courses have entry requirements, but some have very specific mandatory conditions before you can enroll. You must be able to show that you meet the entry requirements to be able to enroll in the course. The entry requirements for each course are clearly displayed in the course information, so ensure you read through the details carefully.

How to show you meet the entry requirements

When you enroll, you may be asked to undertake one, or more, of the following steps:

  • Prove that you meet the educational requirements for your chosen course (e.g. you will need to provide your 10+2 transcript or proof of your work skills);
  • Support your claim for RPL (Recognition of Prior Learning) e.g. you will need to provide certified copies of your previous qualification(s), transcripts of studies you have undertaken and possibly other evidence);

We recognize the following educational requirements:

Higher School Certificate (Year 12) or equivalent from any region/country

Core Units *(Minimum 10 Core Units are required for this Certification)

NumberTitle
RTSII001
Engage the customer*
RTSII002
Communicate in the workplace to support team and customer outcomes*
SIREL003
Produce visual merchandise displays*
RTSII003
Receive and handle retail stock
RTSII004
Merchandise (food) products
RTSII005
Advice on products and services*
RTSII006
Organize and maintain the store environment*
RTSII007
Follow point-of-sale procedures
RTSII008
Maintaining Quality Assurance dealing with Products & Stocks

Elective Units *(Minimum 2 Electives are required for this Certification)

NumberTitle
SIREL001
Work effectively in a service environment*
SIGEL002
Organize personal work requirements
SIGEL003
Contribute to workplace health and safety*
SIFEL001
Handle food safely in a retail environment
SIGEL004
Identify and respond to security risks



Certificate III in Retail (Services)

Enroll Now
OVERVIEW

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations, and delivering on organizational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgment is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations or specific sections.

Study Type
Course Start Date
Study Commitment
Duration
Part Time( Evening)
Sep 01, 2020
15 hrs. per week (Theory + Practical)
30 Hours of Class for 10 Weeks and 18 Hours of Store Experience
Course Details

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organizational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations or specific section.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores, service departments from various industry and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication, especially for Retail Services.

When you study at Sukalpa Skills Academy, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.

The entry requirements for this qualification vary from industry to industry when it comes to Retail Services. It is assumed that you have literacy and numeracy skills at Certificate II level for success in this course. The requirement for Industry i.e. Department Stores, Supermarkets are 10+2 Graduate and need to complete LLN (Language, Literacy and Numeracy) Test successfully. 

To successfully complete this course, you will need to demonstrate and fulfill minimum practical components of the course either in a real work environment or in a simulated store environment.

INFORMATION SESSIONS

There is no information session currently scheduled for this course.

 

STUDY COMMITMENT

This is a part-time course. You will need to attend approximately 30 hours of class, over 3 days a week, for 10 weeks and 18 hours of real market experience as a practical class session. You may also be required to complete approximately 1.5 hours of additional study every two weeks outside of class hours to complete the competency assessment of each unit.

IS THIS COURSE RIGHT FOR YOU?

This course offering is designed for learners who are job seekers, seeking employment or reskilling in general Retail Services. Learners will be aspiring to work in a variety of retail industry areas, which may include; food or general retailers, automotive industry, supermarkets, and service departments from a variety of industry i.e. Finance, Health, Education, etc.

SERVICES AND STUDY SUPPORT

There are additional learning and study tools available for this course, including:

A free tutorial support service to all Sukalpa Skills Academy learners and further support services include:

  • Sukalpa E-Hub - online access to a real-life tutor/coach
  • Personal Counselling

We offer student services and study support to ensure you can achieve your goals. 

This course is currently scheduled on Monday, Wednesday and Friday from 3:00pm to 6:00 pm for a class session. Real time Store/Customer-Service based Practical Session will be notified as per the time availability of the majority of the course attendees. This timetable may change and will be confirmed by your teacher.

Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through Sukalpa Skills Academy. For further information about eligibility and explanations of the different payment plans:

Enquire BEFORE YOU ENROLL

Enquire about Sukalpa Skills Academy Fees

Enquire about Sukalpa Skills Academy Payment Plans

 SMART AND SKILLED SPONSORSHIP / SCHOLARSHIP FEES

Sometimes this course can be employer-subsidized/scholarship provided, meaning you pay a full course fee to Sukalpa Skills Academy and the Employer will pay back to you the entire/part amount depending upon the Employer’s requirements/limitations. However, you must meet certain eligibility criteria for this to apply.

RPL – RECOGNITION OF PRIOR LEARNING

Recognition is a process of acknowledging previously completed qualifications, skills, knowledge, or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees, and allow you to achieve your qualification faster.

Enquire about Recognition at Sukalpa Skills Academy RPL (Recognition of Prior Learning)

Recognition of Prior Learning (RPL) involves an assessment of your previous skills, knowledge, and experience and how they may meet the requirements of your qualification. Put simply, it means if you can demonstrate you already have the skills and experience you can complete a whole or partial qualification without needing to attend classes or participate in learning.

Some courses already have a skills recognition pathway and detailed information should be available in your course information. You should receive notification within three weeks of lodging your application for recognition. A qualified staff member will review your application and verify the evidence is relevant, authentic, recent, and sufficient. If your RPL assessment is successful, you may be granted exemption from certain subjects in your course.

Applying for RPL

If you can clearly show that you have already gained the equivalent skills or knowledge, then you may be granted recognition of prior learning for the unit(s) of competency in your Sukalpa Skills Academy course. This includes skills, knowledge, or experience gained through part-time, full-time, or work placement/internships. 

Skills, knowledge, and experience may be assessed as equivalent to your course requirements. You may apply for recognition of prior learning for a single unit/module or groups of units up to 100% of a qualification.

How to apply for RPL

To apply for RPL, you can follow these steps:

1. Determine your eligibility

Lodge your initial inquiry online or via a direct line. Be sure to indicate the course you wish to enroll and indicate your request is about RPL. A Sukalpa Skills Academy member of staff will get back to you and request more information, so they can determine which units of competency you could be eligible to apply for RPL.

2. Get the information ready and apply

Once you have determined if you are eligible to apply for RPL, you must complete the Enrolment Adjustment Form for RPL, attach your evidence. Then submit all to the Sukalpa Skills Academy staff member who had assisted you, who will then guide you through the application and enrolment process.

3. Obtain recognition

You will be notified of the outcome of your RPL. If you are successful you will be sent a current transcript with the recognition you have been granted. If you are not successful in receiving the level of recognition that you applied for, you may wish to enroll as a regular student or cancel your registration.

Evidence requirements for RPL

To receive RPL credit, you will need to provide evidence to the assessor at Sukalpa Skills Academy to demonstrate that you have the skills and knowledge to meet the requirements of your course. Submitted evidence must be current and may include the following items:

  • Portfolio - A portfolio is a collection of assembled evidence that proves that you already have the skills and knowledge in the units or courses for which you are seeking RPL. This should include the following information:
    • Job description
    • Performance management report or annual reviews
    • Minutes of meetings attended or conducted
    • Work examples that may include reports, articles or samples of work
    • Publications
    • Email or memo communication with clients or colleagues
  • Media - Media files, such as images, video, or audio, which demonstrate communication, customer service, or work skills.
  • Certificates or course transcripts - Certificates, Diplomas, Degrees, Statements of Results, Courses completed at work.
  • Letters and references - Letters of validation from your employers, clients, community groups, or people you have worked with.
  • Resume or work history - Documented along with supporting examples and contact details, as some references may require a follow-up phone call.

Your supporting evidence will assist the Sukalpa Skills Academy Assessor to map it to the unit(s) of competency (it is the quality of evidence that counts, not quantity), so please include any academic transcript copies verified by the original provider or original or certified copies of other documentary evidence.

You will also be required to undertake an interview, practical assessment, or challenge tasks to demonstrate that your skills are current.

You will be contacted if further evidence is required and to provide an update on your application. 

Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification. Enroll and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.

Assess your Eligibility

You are eligible to study a course if you meet the entry requirements. Entry requirements are the minimum qualifications, knowledge, skills, experience, and attributes you need to successfully complete the course. Not all courses have entry requirements, but some have very specific mandatory conditions before you can enroll. You must be able to show that you meet the entry requirements to be able to enroll in the course. The entry requirements for each course are clearly displayed in the course information, so ensure you read through the details carefully.

How to show you meet the entry requirements

When you enroll, you may be asked to undertake one, or more, of the following steps:

  • Prove that you meet the educational requirements for your chosen course (e.g. you will need to provide your 10+2 transcript, Certificate II in Retail (Services) or proof of your work skills);
  • Support your claim for RPL (Recognition of Prior Learning) e.g. you will need to provide certified copies of your previous qualification(s), transcripts of studies you have undertaken and possibly other evidence);

We recognize the following educational requirements:

Higher School Certificate (Year 12) or equivalent from any region/country; Certificate II in Business (Business/Sales/Retail/Service)

Core Units *(Minimum 10 Core Units are required for this Certification)

NumberTitle
RTSIII01
Assist with customer difficulties*
RTSIII02
Build customer relationships and loyalty*
RTSII003
Receive and handle retail stock*
RTSIII04
Control stock*
SIREL003
Produce visual merchandise displays*
SIREL004
Coordinate visual merchandising activities*
RTSIII05
Balance and secure point-of-sale terminal*
BSREL009
Develop personal productivity
RTSIII06
Train others in frontline tasks
RTSIII07
Supervise and support frontline team members
RTSII008
Maintaining Quality Assurance dealing with Products & Stocks*

Elective Units *(Minimum 2 Electives are required for this Certification)

Number
Title

SIGEL005

Work effectively in a team*
SIGEL006
Work with diverse people
SIGEL003
Contribute to workplace health and safety*
SIFEL001
Handle food safely in a retail environment
SIGEL004
Identify and respond to security risks*



Certificate IV in Retail (Management)

Enroll Now
OVERVIEW

This qualification will help you to climb to the top of the ladder in your retail career. Build on your existing retail training or customer service experience with this nationally recognized Certificate IV in Retail Management, providing you with the skills and experience you’ll need to operate at the management level.

Study Type
Course Start Date
Study Commitment
Duration
Part Time( Evening)
Sep 01, 2020
12 hrs. per week (Theory + Practical)
30 Hours of Class for 15 Weeks and 18 Hours of Market Experience
Course Details

Climb to the top of the ladder in your retail career. Build on your existing retail training or customer service experience with this nationally recognized Certificate IV in Retail Management, providing you with the skills and experience you’ll need to operate at the management level.

Taught by professionals with up-to-date industry knowledge, you will learn:

  • How to manage a small section, area or department of a larger Retail Sales operation;
  • Skills to manage technical financial duties (Sales Targets, Wastage & Shrinkage, Labor Management, etc.);
  • Staff management (Staff Scheduling) and supervision;
  • Training and Coaching;
  • How to manage inventory;
  • How to position a business to operate at a profit;
  • How to manage an operation during down and high time periods;
  • Both business-to-client and business-to-business management skills will be taught;

Successful completion of the Certificate IV in Retail (Management) can lead to management roles in a wide range of Retail (Services) businesses. This Retail (Management) training course is usually studied on-campus and full-time but there may be flexible options available. It may be suitable to study as part of a Traineeship or Workplace-based Training.

When you study at Sukalpa Skills Academy, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.

You will need to provide evidence that you meet the requirements listed in this section.

Entry to this qualification is open to individuals who:

  • have achieved a Certificate III in Retail (Services) or;
  • have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the RTSIII20 Certificate III in Retail (Services);

To successfully complete this course, you will need to demonstrate and fulfill minimum practical components of the course either in a real work environment or in a simulated market environment.

INFORMATION SESSIONS

There is no information session currently scheduled for this course

 STUDY COMMITMENT

This is a part-time course. You will need to attend approximately 30 hours of class, over 2 days a week, for 15 weeks and 18 hours of real market experience as a practical class session. You may also be required to complete approximately 1.5 hours of additional study every two weeks outside of class hours to complete the competency assessment of each unit.

IS THIS COURSE RIGHT FOR YOU?

This course offering is designed for learners who are job seekers, seeking employment or reskilling in general Retail Services. Learners will be aspiring to work in a variety of retail industry areas, which may include; food or general retailers, automotive industry, supermarkets, and service departments from a variety of industry i.e. Finance, Health, Education, etc.

SERVICES AND STUDY SUPPORT

There are additional learning and study tools available for this course, including:

A free tutorial support service to all Sukalpa Skills Academy learners and further support services include:

  • Sukalpa E-Hub - online access to a real-life tutor/coach
  • Personal Counselling

We offer student services and study support to ensure you can achieve your goals. 

This course is currently scheduled on Sunday and Thursday from 4:00 pm to 6:30 pm for a class session. Real-time Store/Customer-Service based Practical Session will be notified as per the time availability of the majority of the course attendees. This timetable may change and will be confirmed by your teacher.

Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through Sukalpa Skills Academy. For further information about eligibility and explanations of the different payment plans:

Enquire BEFORE YOU ENROL

Enquire about Sukalpa Skills Academy Fees

Enquire about Sukalpa Skills Academy Payment Plans

SMART AND SKILLED SPONSORSHIP / SCHOLARSHIP FEES

Sometime this course can be employer-subsidized/scholarship provided, meaning you pay a full course fee to Sukalpa Skills Academy and the Employer will pay back to you the entire/part amount depending upon the Employer’s requirements/limitations. However, you must meet certain eligibility criteria for this to apply.

RPL – RECOGNITION OF PRIOR LEARNING

Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

 Enquire about Recognition at Sukalpa Skills Academy RPL (Recognition of Prior Learning)

Recognition of Prior Learning (RPL) involves an assessment of your previous skills, knowledge and experience and how they may meet the requirements of your qualification. Put simply, it means if you can demonstrate you already have the skills and experience you can complete a whole or partial qualification without needing to attend classes or participate in learning.

Some courses already have a skills recognition pathway and detailed information should be available in your course information. You should receive notification within three weeks of lodging your application for recognition. A qualified staff member will review your application and verify the evidence is relevant, authentic, recent, and sufficient. If your RPL assessment is successful, you may be granted exemption from certain subjects in your course.

Applying for RPL

If you can clearly show that you have already gained the equivalent skills, or knowledge, then you may be granted recognition of prior learning for unit(s) of competency in your Sukalpa Skills Academy course. This includes skills, knowledge or experience gained through part-time, full-time or work placement/internships. 

Skills, knowledge and experience may be assessed as equivalent to your course requirements. You may apply for recognition of prior learning for a single unit/module or groups of units up to 100% of a qualification.

How to apply for RPL

In order to apply for RPL, you can follow these steps:

1. Determine your eligibility

Lodge your initial enquiry online or via direct line. Be sure to indicate the course you wish to enrol and clearly indicate your request is about RPL. A Sukalpa Skills Academy member of staff will get back to you and request more information, so they can determine which units of competency you could be eligible to apply for RPL.

2. Get the information ready and apply

Once you have determined if you are eligible to apply for RPL, you must complete the Enrolment Adjustment Form for RPL, attach your evidence. Then submit all to the Sukalpa Skills Academy staff member who had assisted you, who will then guide you through the application and enrolment process.

3. Obtain recognition

You will be notified of the outcome of your RPL. If you are successful you will be sent a current transcript with the recognition you have been granted. If you are not successful in receiving the level of recognition that you applied for, you may wish to enrol as a regular student or cancel your registration.

Evidence requirements for RPL

To receive RPL credit, you will need to provide evidence to the assessor at Sukalpa Skills Academy to demonstrate that you have the skills and knowledge to meet the requirements of your course. Submitted evidence must be current and may include the following items:

  • Portfolio - A portfolio is a collection of assembled evidence that proves that you already have the skills and knowledge in the units or course for which you are seeking RPL. This should include the following information:
    • Job description
    • Performance management report or annual reviews
    • Minutes of meetings attended or conducted
    • Work examples that may include reports, articles or samples of work
    • Publications
    • Email or memo communication with clients or colleagues
  • Media - Media files, such as images, video or audio, which demonstrates communication, customer service or work skills.
  • Certificates or course transcripts - Certificates, Diplomas, Degrees, Statements of results, Courses completed at work.
  • Letters and references - Letters of validation from your employers, clients, community groups or people you have worked with.
  • Resume or work history - Documented along with supporting examples and contact details, as some references may require a follow-up phone call.

Your supporting evidence will assist the Sukalpa Skills Academy Assessor to map it to the unit(s) of competency (it is the quality of evidence that counts, not quantity), so please include any academic transcript copies verified by the original provider, or original or certified copies of other documentary evidence.

You will also be required to undertake an interview, practical assessment or challenge tasks to demonstrate that your skills are current.

You will be contacted if further evidence is required and to provide an update on your application. 

Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it. Be sure to read all course information carefully to make sure it is the right qualification. Enroll and pay online via our secure payment gateway to secure your place. As you progress through the enrolment process you will be prompted to provide additional information.

Assess your Eligibility

You are eligible to study a course if you meet the entry requirements. Entry requirements are the minimum qualifications, knowledge, skills, experience and attributes you need to successfully complete the course. Not all courses have entry requirements, but some have very specific mandatory conditions before you can enrol. You must be able to show that you meet the entry requirements to be able to enrol in the course. The entry requirements for each course are clearly displayed in the course information, so ensure you read through the details carefully.

How to show you meet the entry requirements

When you enroll, you may be asked to undertake one, or more, of the following steps:

  • Prove that you meet the educational requirements for your chosen course (e.g. you will need to provide your Undergraduate Certificate (Bachelors in any discipline), Certificate III in Retail (Services) or proof of your work skills);
  • Support your claim for RPL (Recognition of Prior Learning) e.g. you will need to provide certified copies of your previous qualification(s), transcripts of studies you have undertaken and possibly other evidence);

We recognize the following educational requirements:

Undergraduate Certificate (Bachelors in any Discipline) or equivalent from any region/country; Certificate III in Business (Business/Sales/Retail/Service)

Core Units *(Minimum 10 Core Units are required for this Certification)

NumberTitle
RTSIII01
Assist with customer difficulties*
RTSIII02
Build customer relationships and loyalty*
RTSIV001
Achieve sales results
RTSIV002
Create a customer-centric culture
RTSIV003
Lead a frontline team
RTSIV004
Maintain employee relations
RTSIV005
Monitor retail store financials
RTSIV006
Maintain workplace safety
RTSIV007
Recruit, select and induct team members
SIREL004
Coordinate visual merchandising activities*
RTSII008
Maintaining Quality Assurance dealing with Products & Stocks*
RTSIII04
Control stock*

Elective Units *(Minimum 2 Electives are required for this Certification)


Number
Title
SIREL005
Master Effective Coaching*
SIREL006
Master On-the-Job Coaching*
BSREL007
Master People Management*
BSREL008
Master Performance Management*
BSREL009
Develop personal productivity


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